I cannot believe trainee nurses are having to be taught how to speak to thier patients. Surely talking is the most fundamental method of communication between patient and medical and nursing staff, as is the ability to be kind and caring towards their patients. What has happened to nursing, that nursing staff need to learn how to be kind? I was an auxiliary nurse before I did my training nearly 40 years ago, and then went on to do my RGN training (scottish equivilant of SRN training). When I was a student nurse, the sister of an extremely BUSY medical ward told me (to my surprise) that she could not deem herself to be a nurse if she was not prepared to give out a bedpan or urinal. Can you see that in this day and age?